p999app Privacy Policy

This Privacy Policy governs the collection, processing, storage, and disclosure of personal data by p999app (hereinafter "p999app", "we", "us", or "our") in connection with the online casino and sports betting platform available at https://p999app.app (the "Platform"). This policy applies to all players accessing the Platform from Pakistan and any other permitted jurisdiction.

p999app is committed to protecting the privacy and personal data of its players. We process personal data lawfully, fairly, and transparently. By registering for and using p999app, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

This policy was last updated on 1 January 2026. Where p999app makes material changes to this policy, we will notify registered players via their registered email address prior to those changes taking effect.

p999app collects personal data through several channels: directly from you during registration and account use, automatically through your use of the Platform, and in limited circumstances from trusted third-party service providers. The categories of personal data we may collect are as follows:

2.1 Registration & Identity Data

• Full legal name as it appears on your Pakistani CNIC
• Date of birth (used to verify 21+ age eligibility)
• Pakistani CNIC number and copies of identity documents
• Residential address, including city (Karachi, Lahore, Islamabad, Faisalabad, or other)
• Email address and Pakistani mobile number
• Selfie or live photograph submitted during KYC verification

2.2 Financial & Transaction Data

• JazzCash, EasyPaisa, or bank account identifiers linked to your p999app account
• Deposit and withdrawal transaction history, amounts in PKR, and timestamps
• Bonus usage, wagering activity, and balance history

2.3 Technical & Usage Data

• IP address, device type, browser type, and operating system
• Session duration, pages visited, and features accessed within the Platform
• Geolocation data (at the country and city level) derived from your IP address
• Cookie identifiers and similar tracking technologies (see Section 06)

2.4 Communications Data

• Content of support tickets, live chat transcripts, and email correspondence with the p999app team
• Responses to surveys or feedback forms where you choose to participate
• Marketing preferences and opt-in/opt-out records for promotional communications

p999app uses the personal data we collect for the following clearly defined purposes. We do not use your data for any purpose incompatible with those listed below without first obtaining your explicit consent.

Where p999app sends you marketing communications — including bonus offers, PSL promotions, or new game announcements — this is done strictly on the basis of your opt-in consent at registration or within your account settings. You may withdraw consent for marketing communications at any time by updating your preferences in your account dashboard or by contacting [email protected].

p999app processes your personal data on the following legal bases, each of which is applicable to specific processing activities described in this policy:

1. Contractual Necessity: Processing required to fulfil our agreement with you — including account management, payment processing, and customer support — is carried out on the basis that it is necessary for the performance of our contract with you as a registered player.
2. Legal Obligation: Processing required for KYC verification, anti-money laundering checks, regulatory reporting, and responsible gaming compliance is carried out to meet our legal and licence obligations.
3. Legitimate Interests: Processing for fraud detection, security monitoring, and platform analytics is carried out based on p999app's legitimate interest in maintaining a safe, secure, and fair gaming environment, provided that such interests are not overridden by your rights and freedoms.
4. Consent: Processing for marketing communications and the use of non-essential cookies is carried out solely on the basis of your freely given, specific, and informed consent, which you may withdraw at any time without detriment.

p999app does not sell, rent, or trade your personal data. We share data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

5.1 Service Providers

p999app engages trusted third-party service providers to assist with platform operations. These include KYC and identity verification providers, payment processing partners (including JazzCash and EasyPaisa integration services), fraud detection systems, cloud hosting providers, and customer support tooling. All such providers are contractually bound to process your data solely on p999app's documented instructions and to maintain equivalent data protection standards.

5.2 Regulatory & Law Enforcement Authorities

p999app may disclose personal data to relevant regulatory bodies, gaming licence authorities, financial intelligence units, or law enforcement agencies where required by law or where p999app has a good-faith belief that such disclosure is necessary to comply with a legal obligation, protect the rights or safety of p999app or its players, or investigate suspected fraud or criminal activity.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of p999app's business assets, personal data held by p999app may be transferred to the successor entity. In such circumstances, you will be notified via your registered email address prior to your data being transferred and becoming subject to a different privacy policy.

p999app uses cookies and similar tracking technologies to operate the Platform effectively, maintain your session while logged in, remember your preferences, and gather aggregate analytics data that helps us improve the player experience.

6.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for platform functionality including maintaining your logged-in session, security tokens, and load balancing. These cannot be disabled.
• Functional Cookies: Store your language preferences, display settings, and notification preferences to personalise your experience.
• Analytics Cookies: Help us understand how players navigate the Platform using aggregated and anonymised data. Used only with your consent.
• Marketing Cookies: Used only where you have explicitly consented to receive personalised promotions. You may withdraw this consent at any time.

You can manage your cookie preferences through the cookie settings panel available within your p999app account or through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform.

p999app retains your personal data for no longer than is necessary for the purposes for which it was collected, subject to any longer retention periods required by our gaming licence obligations, anti-money laundering regulations, or applicable law.

Upon expiry of the applicable retention period, p999app will securely delete or anonymise your personal data so that it can no longer be associated with you as an identifiable individual.

p999app implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes the following measures:

• TLS 1.3 encryption for all data transmitted between your device and the p999app Platform.
• AES-256 encryption for personal data stored in our databases and document storage systems.
• Role-based access controls ensuring that only authorised personnel with a documented business need can access player data.
• Multi-factor authentication required for all p999app staff accessing internal systems containing player data.
• Regular independent penetration testing and security audits of the Platform infrastructure.
• Documented incident response procedures with defined notification timelines in the event of a data breach.

As a p999app player, you hold meaningful rights over your personal data. You may exercise any of the following rights by contacting [email protected] with the subject line "Privacy Rights Request". p999app will respond to all verified requests within 30 calendar days.

To verify your identity when exercising these rights, p999app may ask you to confirm details associated with your registered account. This step protects you from unauthorised requests made by third parties purporting to be you.

p999app is strictly a 21+ platform. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. If we become aware that personal data has been submitted by an individual who is under 21 years of age, we will immediately suspend the associated account and permanently delete all related personal data.

Parents and guardians who believe that a minor may have registered for or accessed p999app are urged to contact [email protected] immediately. p999app will investigate and act on all such reports without delay.

p999app's Platform infrastructure and third-party service providers may be located in jurisdictions outside Pakistan. Where personal data is transferred internationally, p999app ensures that appropriate safeguards are in place to maintain an equivalent level of data protection. These safeguards may include standard contractual clauses, binding corporate rules, or reliance on adequacy decisions where applicable.

Specifically, our cloud hosting infrastructure, KYC verification provider, and fraud detection systems operate from data centres in jurisdictions that maintain internationally recognised data protection standards. By using p999app, you acknowledge and consent to such international transfers being made in accordance with the safeguards described in this policy.

p999app reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or Platform functionality. The "Last Updated" date at the top of this page will be revised accordingly.

Where changes are material — meaning they significantly affect how your data is collected, used, or shared — p999app will notify you by email at your registered address at least fourteen (14) days before those changes take effect. For minor clarifications or corrections that do not change the substance of the policy, notice will be provided via an in-platform notification only.

Continued use of p999app following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised policy, you must close your account and cease use of the Platform before the effective date.

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by p999app, please contact our Data Protection team using the details below:

• Email: [email protected] — subject line: "Privacy Policy Enquiry"
• Live Chat: Available 24/7 from within your logged-in p999app account dashboard.
• Response Time: All privacy-related requests acknowledged within 48 hours; substantive responses provided within 30 calendar days.

If you are not satisfied with how p999app has handled a privacy concern, you have the right to escalate your complaint to the relevant data protection authority or the regulatory body overseeing p999app's gaming licence. p999app will cooperate fully with any such regulatory investigation.